Ola! Here are some FAQ’s incase you are wondering:
Frequently Asked Questions
Please read our FAQ before sending us a message.
For orders below Rs.499, a minimum of Rs.50 is charged.
For orders above Rs.499, there are no delivery charges.
- Online wallets
If you have a coupon code, use it on the cart page for orders above 199. For receiving coupons/discounts subscribe here.
We pack and dispatch as soon as the order comes. The average delivery time is around 4-7days*.
*subject to courier service provider TAT.
As soon as we receive an order, our quality team does a thorough check on the book/books. Then we pack them with little surprises and lots of love before sending them to you.
Of course! We email & sms you the payment & order details as soon as you place an order. You also get a hard copy on delivery.
Visit order tracking page here & use your email or order id to get more details.
The order can be cancelled/changed before it gets dispatched from kitabay warehouse facility. Once the order is dispatched, you can make cancellation request upon successful delivery.
Its simple, send us an email with the pictures of the book/books, their quatity & isbn number & we’ll get intouch with you. Email Id:firstname.lastname@example.org