Ola! Here are some FAQ’s incase you are wondering:

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?

For orders below Rs.499, a minimum of Rs.50 is charged.
For orders above Rs.499, there are no delivery charges.

Which payment methods are accepted?
  • Credit/Debit
  • Netbanking
  • Paytm
  • Online wallets
How do i use discounts/coupons?

If you have a coupon code, use it on the cart page for orders above 199. For receiving coupons/discounts subscribe here.

How long will delivery take?

We pack and dispatch as soon as the order comes. The average delivery time is around 4-7days*.

*subject to courier service provider TAT.

What exactly happens after ordering?

As soon as we receive an order, our quality team does a thorough check on the book/books. Then we pack them with little surprises and lots of love before sending them to you.

Do I receive an invoice for my order?

Of course! We email & sms you the payment & order details as soon as you place an order. You also get a hard copy on delivery.

How can i track my order?

Visit order tracking page here & use your email or order id to get more details.

What happens after i cancel my order?

The order can be cancelled/changed before it gets dispatched from kitabay warehouse facility. Once the order is dispatched, you can make cancellation request upon successful delivery.

How do i sell on Kitabay.com?

Its simple, send us an email with the pictures of the book/books, their quatity & isbn number & we’ll get intouch with you. Email Id:[email protected]